happens if I have a false alarm?
If you are onsite when an alarm occurs, all you need to do
is turn off the system right away and a cancel signal
will be sent, resulting in a " no dispatch event
". If the
alarm occurs while your away, the central station will
call the premises to verify the event. If there is no
contact made at the premises there may be a second call
required by your police dept, before requesting a police
dispatch. After the required steps are performed, a
dispatch is requested. Many jurisdictions have alarm system ordnances which
may require a permit fees or other verifications, and usually allow a small number
of activations before corrective action or reinstatement is required.
understands the importance of tracking and reducing
false alarm activity. To this end, all account event
history is reviewed throughout the week, and customers
are contacted to help Benchmark in the problem solving
process to minimize false alarms. We've found that this
is an effective way to control false alarms as well
as be actively involved with customers for system
use and education.
are the causes of false alarms?
emergency response agencies are acutely aware of the overwhelming statistics
regarding false alarms. Their resources
for community support are seriously affected, from responding to invalid or
false alarm activity. The problem has become serious enough to cause authorities to
enact ordinances that define limits on occurrences and enforce corrections.
authorities acknowledge that this problem has been developing for many years
and cannot be resolved overnight. The
good news is that authorities, security professionals, and manufacturers are
working to affect this problem by addressing what many studies have shown as the most
common causes of unnecessary alarms.
You may be familiar with some of these causes.
Insects, Ventilation flow
Moving or Falling Objects
or Party Decorations
& Exiting mistakes
Invalid codes or passwords
Maintenance or Training
Lightning Strikes, Thunderstorms
again there is good news. Today’s
technology now provides solutions to many of the most common false alarm
occurrences. Here is a summary of
features available that can significantly reduce the likelihood of unnecessary false
Technology Motion Sensors
Infrared and Microwave Sensors can be substituted for
existing single technology sensors. Dual Technology
sensors require that each sensor detects its respective
disturbance to cause an alarm condition. These
types of sensors are more resistant to false alarms.
Zone Alarm Configuring
method of alarm prevention was used originally in computer
room fire alarm/extinguishing systems. It requires
2 different alarm zones to be activated in a short period
of time to generate a full alarm event.
Error Warning Logic
system feature is designed to reduce false alarms when
a system user takes to long to exit or when exit points
are left open after exiting. If a perimeter door
or interior sensor is faulted at the end of the exit
delay period, the system will initiate an entry delay
for reentry and sound the siren & keypad audibles
to warn users of an abnormal condition and to reset
the system. No alarms are sent yet. If no
one resets the system, all faulted perimeter & interior
sensors will be temporarily bypassed during this armed
period. All other zones and sensors will be armed.
The system can send an exception signal to the
central station to advise customer representatives of
the abnormal condition.
an authorized user turns the system off quickly after
causing an alarm, the Central Station will receive a
cancellation signal which does not require emergency
As you can
see, these preventative features when applied correctly
can substantially reduce the risk of unnecessary false
alarms. If you would like to find out more about
a new or upgraded system, Contact Benchmark
a free survey and estimate.